1. Introduction
Welcome to Printerverse! By using our services, you agree to these Terms of Use. Please read carefully as they govern your use of our platform, accessible at printerverse.net and it's subdomains. If you do not agree, please discontinue use of our services.
2. Definitions
- "Printerverse" refers to the platform and it's services operating under Advect Systems Private Limited.
- "User" refers to any individual or entity using our platform, including designers, customers, and manufacturers.
- "Designers" create and list 3D-printed product designs.
- "Manufacturers" produce products based on submitted designs for customers.
- "Customers" purchase products through our checkout system.
3. Eligibility
Our services are intended for users over the age of 18. By using Printerverse, you affirm that you meet this eligibility requirement.
4. Account Registration and Security
Users must register an account to make purchases, list designs, or manufacture products. You agree to:
- Provide accurate and up-to-date information.
- Maintain the security of your account credentials.
- Notify Printerverse immediately of any unauthorized use of your account.
Printerverse is not liable for any loss or damage arising from your failure to secure your account.
5. Services Overview
Printerverse facilitates connections between designers, customers, and manufacturers for the sale and production of 3D-printed products.
- Designers can upload and list designs through our platform.
- Customers can browse and purchase designs, which are fulfilled by local manufacturers.
- Manufacturers receive orders and fulfill them by printing, assembling, and shipping products to customers.
6. Intellectual Property Rights
- Designs: Intellectual property rights remain with the respective designers. By uploading designs, designers grant Printerverse a license to display, reproduce, and distribute the designs solely for fulfilling customer orders.
- Platform Content: Printerverse retains all rights to its website content, including logos, trademarks, and branding. Users may not use, reproduce, or distribute any Printerverse intellectual property without written permission.
7. User Responsibilities and Conduct
Users agree to:
- Respect intellectual property rights, refraining from unauthorized distribution of designs.
- Avoid fraudulent, illegal, or abusive conduct on the platform.
- Adhere to all applicable local, state, and federal laws while using Printerverse services.
Printerverse reserves the right to terminate accounts found in violation of these terms.
8. Payments and Fees
- Pricing: Prices for products are listed on the platform. Payment processing fees, taxes, and shipping costs are included at checkout.
- Payments: Customers agree to make prompt payments through the methods available on the platform.
9. Order Fulfillment and Shipping
Printerverse coordinates with manufacturers to produce and ship products. While we strive for timely delivery, shipping times may vary depending on location and carrier. Printerverse is not liable for delays outside of its control.
10. User-Generated Content
By submitting content to Printerverse, users agree that:
- Content does not infringe any intellectual property rights.
- Printerverse has the right to use, display, and distribute this content as necessary to fulfill orders.
11. Limitations of Liability
Printerverse is not responsible for:
- Any indirect, incidental, or consequential damages arising from the use of our platform.
- Damages resulting from manufacturing errors, including but not limited to defective prints or shipping delays.
Our liability is limited to the extent permitted by law.
12. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, either expressed or implied. Printerverse disclaims any warranties of merchantability, fitness for a particular purpose, or non-infringement.
13. Changes to Terms
Printerverse may update these Terms of Use periodically. We will notify users of any significant changes, and continued use of our services constitutes acceptance of the revised terms.
14. Termination
We reserve the right to suspend or terminate any account that violates these Terms of Use or engages in prohibited activities.
15. Governing Law
These terms are governed by the laws of Delhi, India. Any disputes arising from these terms will be resolved in the courts of Delhi, India.
1. Introduction
This Privacy Policy outlines how Printerverse collects, uses, and protects user data. By accessing our platform, you consent to the practices described herein.
2. Data Collection
We collect:
- Personal Information: Includes name, email, address, payment information, and phone number, required for account creation, order fulfillment, and communication.
- Usage Data: Information on user activity on our platform, such as pages visited and interactions, for performance improvement and analytics.
3. Data Usage
Data is used to:
- Fulfill orders and communicate order status to customers.
- Improve our services by analyzing usage patterns.
- Notify users of changes, updates, and relevant promotions.
- Process payments securely.
4. Data Sharing and Disclosure
Printerverse may share user data with:
- Manufacturers for product creation and delivery.
- Third-Party Services like payment processors and shipping carriers.
- Legal Authorities if required by law or in case of fraud investigations.
We do not sell user data to third parties.
5. Data Security
Printerverse employs robust security measures to protect personal information, including encryption and secure storage. However, no method of online transmission is entirely secure, so we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies to enhance the user experience by:
- Remembering user preferences and login sessions.
- Providing personalized content and recommendations.
Users may disable cookies, but this may impact the platform's functionality.
7. User Rights
Users have rights to:
- Access: Request details on data collected about them.
- Correction: Update inaccurate personal information.
- Deletion: Request deletion of their data, subject to legal and contractual obligations.
8. Data Retention
We retain personal data for as long as necessary to fulfill orders, comply with legal obligations, or for our legitimate business interests.
9. Children's Privacy
Printerverse is not intended for children under 13. We do not knowingly collect data from children. Any data from children discovered will be deleted promptly.
10. Changes to the Privacy Policy
We may update this policy periodically. Significant changes will be communicated, and continued use of our services constitutes acceptance of the updated policy.
1. Overview
At Printerverse, customer satisfaction is a priority. We accept refund and replacement requests under specific conditions, outlined below.
2. Refund Eligibility
- Damaged or Defective Products: Refunds are offered for products that arrive damaged or defective.
- Request Period: Requests must be submitted within 7 days of delivery.
3. Replacement Policy
If a product arrives damaged or is defective, we offer a replacement, subject to:
- Verification: Photographic proof or return of the item.
- Request Period: Replacement requests must be initiated within 7 days of receiving the item.
4. Non-Refundable Products
- Customized Orders: Products made to customer specifications or personalized designs are non-refundable unless defective.
5. Refund Process
- Submission: To request a refund, contact us on instagram with order details and reason for the request.
- Processing: Refunds, once approved, are processed within 7-10 business days to the original payment method.
6. Exclusions
Printerverse reserves the right to deny refund requests for items that show signs of misuse or were not reported within the stated timeframes.
1. Order Processing
Orders are processed within 24 hours after manufacturing completion. We strive to prepare items for shipment promptly after they are produced.
2. Shipping Times
- Domestic Shipping: Typically 3-7 business days, depending on the destination.
- International Shipping: Delivery times vary based on destination and customs.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination.
4. Order Tracking
Customers receive a tracking number via email once the order is shipped.
5. Delays and Liability
Printerverse is not responsible for shipping delays caused by carriers or external events beyond our control.
Advect Systems Private Limited
Advect HQ, C-418,
Noida One Building, Block B-8,
Sector 62, Noida, UP-201301
Delhi NCR, India
info@advectsystems.com
+91-9810113069